The Clock Doc Difference
We believe transparency, communication, and attention to detail set us apart. Here's how we work.
Warm Welcome & Initial Assessment
When you arrive at our workshop, we'll greet you and discuss your timepiece's history and issues. We'll complete a preliminary visual inspection and answer your questions about the repair process.
⏱ Duration: 15-30 minutes for consultation
Detailed Documentation & Photography
Before any work begins, we photograph your timepiece from multiple angles and document its current condition. This protects both you and us, creating a record of pre-existing condition.
📋 Documentation provided upon request
Comprehensive Diagnosis
Our technicians perform a thorough internal inspection using magnification and timing equipment. We identify all issues—visible and hidden—and prepare a detailed written estimate.
⏱ Estimate within 24-48 hours
Your Approval & Authorization
We review the estimate with you, explaining what we found and why each recommendation matters. Work only begins after your written approval and authorization.
✓ No surprises or hidden charges
Expert Repair & Restoration
Our certified technicians perform the agreed work with meticulous attention. Components are cleaned, repaired, or replaced. The movement is reassembled and lubricated according to specifications.
🔧 Quality parts from trusted suppliers
Precision Timing Adjustment
Using professional timing equipment, we calibrate the movement for optimal accuracy. Multiple tests ensure reliable timekeeping across different positions and power reserve levels.
🎯 Chronometer-grade precision
Quality Assurance Testing
Every timepiece undergoes extensive testing: 48-hour power reserve test, function verification, aesthetic inspection, and final cleaning. Nothing leaves without passing our standards.
✅ 20+ point inspection checklist
Presentation & Pickup
We call you when your timepiece is ready. At pickup, we demonstrate the completed work, explain any recommendations for future care, and provide your documentation folder.
📞 You'll hear from us within 24 hours of completion
Quality Standards
The benchmarks we hold ourselves to on every project.
Certified Technicians
Our team includes NAWCC-certified horologists who continue their education through workshops and conferences.
20+ Point Inspection
Every repair goes through our comprehensive checklist covering function, aesthetics, and documentation.
48-Hour Testing
Extended power reserve testing ensures reliability before your timepiece leaves our workshop.
Documentation
Detailed records of all work performed, including photos, parts used, and testing results for your files.
Communication Throughout
We keep you informed at every stage. You'll receive updates on progress, any discoveries that might affect the timeline or estimate, and notification when your timepiece is ready.
Questions about your repair? Call or email anytime. We believe informed clients are happy clients.
Our average response time to inquiries during business hours is under 2 hours.
Ask a QuestionCommunication Milestones
- Initial estimate delivery within 48 hours
- Work commencement notification
- Progress update at 50% completion
- Immediate notification of any issues or changes
- Ready-for-pickup call within 24 hours of completion
Ready to Experience the Process?
Bring your timepiece to Clock Doc. Free consultations, honest estimates, expert results.